Frequently Asked Questions
What is the absolute maximum bond I can be charged?
The absolute maximum is the equivalent of 4 weeks' rent. If your rent is $500/week, the max bond is $2,000. Landlords cannot charge more than this for any reason.
Can a landlord ask for a 'pet bond'?
No. The 4-week bond limit is the total maximum. Using a 'pet bond' to exceed this 4-week limit is unlawful.
Is 'key money' legal in NZ?
Generally, no. Key money is illegal. However, reasonable costs for keys, remote controls, or security cards can be charged if they are replacements.
How do I pay the bond?
You normally pay the bond to your landlord. They must then pay it to Tenancy Services within 23 working days.
Can I use my bond for the last weeks of rent?
No, unless the landlord specifically agrees to it. The bond is for security against damage or unpaid costs *after* the tenancy ends.
What happens if I break the lease early?
In a fixed-term tenancy, you cannot just notice and leave unless the landlord agrees. You may be liable for fees.
Do I get interest on my bond?
No. Tenancy Services holds the money, but interest is used to fund the administration of the service.
How much rent in advance is normal?
Most landlords ask for 1 or 2 weeks. The legal maximum is 2 weeks.
What if I have flatmates?
If all flatmates sign the tenancy agreement, you are 'jointly and severally liable'.
How long does a bond refund take?
If both the landlord and tenant sign the refund form and send it to Tenancy Services, it is usually processed within 5 working days.
Still have questions?
Contact our team